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Weekly WRLC Consortium Loan Performance Summary
10/04/2013 through 10/10/2013
 
Summary: WR All Libs
Total requests 420 420
              
Book loan requests 223 223
Book loan requests pulled 208 208
Book loan requests not filled 15 15
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 21h 21h
Average time to fill book requests 37h 37h
              
Article loan requests 197 197
Article loan requests filled 116 116
Article loan requests not filled 81 81
Percentage of article requests filled 59% 59%
Average time to fill article requests 30h 30h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 82 82
     39% 39%
12 - 24 hours 50 50
     24% 24%
24 - 48 hours 51 51
     25% 25%
more than 48 hours 25 25
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 21 21
     10% 10%
12 - 24 hours 31 31
     15% 15%
24 - 48 hours 75 75
     36% 36%
more than 48 hours 40 40
     19% 19%
undetermined 41 41
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     24% 24%
12 - 24 hours 20 20
     17% 17%
24 - 48 hours 36 36
     31% 31%
more than 48 hours 32 32
     28% 28%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 168 168
percent of total 100% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/11/2013