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Weekly WRLC Consortium Loan Performance Summary
09/27/2013 through 10/03/2013
 
Summary: WR All Libs
Total requests 441 441
              
Book loan requests 223 223
Book loan requests pulled 189 189
Book loan requests not filled 34 34
Percentage of book requests pulled 85% 85%
Average time taken to pull a book 17h 17h
Average time to fill book requests 31h 31h
              
Article loan requests 218 218
Article loan requests filled 111 111
Article loan requests not filled 107 107
Percentage of article requests filled 51% 51%
Average time to fill article requests 21h 21h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 72 72
     38% 38%
12 - 24 hours 84 84
     44% 44%
24 - 48 hours 26 26
     14% 14%
more than 48 hours 7 7
     4% 4%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 18 18
     10% 10%
12 - 24 hours 41 41
     22% 22%
24 - 48 hours 68 68
     36% 36%
more than 48 hours 19 19
     10% 10%
undetermined 43 43
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 55 55
     50% 50%
12 - 24 hours 11 11
     10% 10%
24 - 48 hours 34 34
     31% 31%
more than 48 hours 11 11
     10% 10%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 150 151
percent of total 99% 100%
average time 30h 30h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/04/2013