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Weekly WRLC Consortium Loan Performance Summary
09/13/2013 through 09/19/2013
 
Summary: WR All Libs
Total requests 386 386
              
Book loan requests 221 221
Book loan requests pulled 211 211
Book loan requests not filled 10 10
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 18h 18h
Average time to fill book requests 35h 35h
              
Article loan requests 165 165
Article loan requests filled 98 98
Article loan requests not filled 67 67
Percentage of article requests filled 59% 59%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 84 84
     40% 40%
12 - 24 hours 70 70
     33% 33%
24 - 48 hours 34 34
     16% 16%
more than 48 hours 23 23
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     7% 7%
12 - 24 hours 51 51
     24% 24%
24 - 48 hours 78 78
     37% 37%
more than 48 hours 33 33
     16% 16%
undetermined 34 34
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 35 35
     36% 36%
12 - 24 hours 14 14
     14% 14%
24 - 48 hours 37 37
     38% 38%
more than 48 hours 12 12
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 178 178
percent of total 100% 100%
average time 35h 35h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/20/2013