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Weekly WRLC Consortium Loan Performance Summary
08/30/2013 through 09/05/2013
 
Summary: WR All Libs
Total requests 346 346
              
Book loan requests 209 209
Book loan requests pulled 180 180
Book loan requests not filled 29 29
Percentage of book requests pulled 86% 86%
Average time taken to pull a book 24h 24h
Average time to fill book requests 41h 41h
              
Article loan requests 137 137
Article loan requests filled 80 80
Article loan requests not filled 57 57
Percentage of article requests filled 58% 58%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 73 73
     41% 41%
12 - 24 hours 57 57
     32% 32%
24 - 48 hours 18 18
     10% 10%
more than 48 hours 32 32
     18% 18%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     8% 8%
12 - 24 hours 29 29
     16% 16%
24 - 48 hours 60 60
     33% 33%
more than 48 hours 38 38
     21% 21%
undetermined 38 38
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 32 32
     40% 40%
12 - 24 hours 10 10
     13% 13%
24 - 48 hours 22 22
     28% 28%
more than 48 hours 16 16
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 142 144
percent of total 99% 100%
average time 40h 41h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/06/2013