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Weekly WRLC Consortium Loan Performance Summary
06/14/2013 through 06/20/2013
 
Summary: WR All Libs
Total requests 218 218
              
Book loan requests 89 89
Book loan requests pulled 85 85
Book loan requests not filled 4 4
Percentage of book requests pulled 96% 96%
Average time taken to pull a book 13h 13h
Average time to fill book requests 29h 29h
              
Article loan requests 129 129
Article loan requests filled 60 60
Article loan requests not filled 69 69
Percentage of article requests filled 47% 47%
Average time to fill article requests 20h 20h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 54 54
     64% 64%
12 - 24 hours 21 21
     25% 25%
24 - 48 hours 5 5
     6% 6%
more than 48 hours 5 5
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     16% 16%
12 - 24 hours 14 14
     16% 16%
24 - 48 hours 37 37
     44% 44%
more than 48 hours 9 9
     11% 11%
undetermined 11 11
     13% 13%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 27 27
     45% 45%
12 - 24 hours 12 12
     20% 20%
24 - 48 hours 14 14
     23% 23%
more than 48 hours 7 7
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 74 74
percent of total 100% 100%
average time 29h 29h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/21/2013