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Weekly WRLC Consortium Loan Performance Summary
05/31/2013 through 06/06/2013
 
Summary: WR All Libs
Total requests 226 226
              
Book loan requests 101 101
Book loan requests pulled 92 92
Book loan requests not filled 9 9
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 14h 14h
Average time to fill book requests 29h 29h
              
Article loan requests 125 125
Article loan requests filled 93 93
Article loan requests not filled 32 32
Percentage of article requests filled 74% 74%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 60 60
     65% 65%
12 - 24 hours 20 20
     22% 22%
24 - 48 hours 4 4
     4% 4%
more than 48 hours 8 8
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     16% 16%
12 - 24 hours 17 17
     18% 18%
24 - 48 hours 31 31
     34% 34%
more than 48 hours 10 10
     11% 11%
undetermined 19 19
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 41 41
     44% 44%
12 - 24 hours 19 19
     20% 20%
24 - 48 hours 18 18
     19% 19%
more than 48 hours 15 15
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 72 73
percent of total 99% 100%
average time 29h 29h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/07/2013