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Weekly WRLC Consortium Loan Performance Summary
05/17/2013 through 05/23/2013
 
Summary: WR All Libs
Total requests 156 156
              
Book loan requests 87 87
Book loan requests pulled 84 84
Book loan requests not filled 3 3
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 18h 18h
Average time to fill book requests 33h 33h
              
Article loan requests 69 69
Article loan requests filled 52 52
Article loan requests not filled 17 17
Percentage of article requests filled 75% 75%
Average time to fill article requests 22h 22h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 45 45
     54% 54%
12 - 24 hours 17 17
     20% 20%
24 - 48 hours 12 12
     14% 14%
more than 48 hours 10 10
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 11 11
     13% 13%
12 - 24 hours 13 13
     15% 15%
24 - 48 hours 32 32
     38% 38%
more than 48 hours 13 13
     15% 15%
undetermined 15 15
     18% 18%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 16 16
     31% 31%
12 - 24 hours 13 13
     25% 25%
24 - 48 hours 19 19
     37% 37%
more than 48 hours 4 4
     8% 8%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 69 69
percent of total 100% 100%
average time 33h 33h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 05/24/2013