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Weekly WRLC Consortium Loan Performance Summary
04/05/2013 through 04/11/2013
 
Summary: WR All Libs
Total requests 335 335
              
Book loan requests 181 181
Book loan requests pulled 166 166
Book loan requests not filled 15 15
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 19h 19h
Average time to fill book requests 37h 37h
              
Article loan requests 154 154
Article loan requests filled 76 76
Article loan requests not filled 78 78
Percentage of article requests filled 49% 49%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 76 76
     46% 46%
12 - 24 hours 42 42
     25% 25%
24 - 48 hours 21 21
     13% 13%
more than 48 hours 27 27
     16% 16%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 16 16
     10% 10%
12 - 24 hours 25 25
     15% 15%
24 - 48 hours 56 56
     34% 34%
more than 48 hours 33 33
     20% 20%
undetermined 36 36
     22% 22%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     38% 38%
12 - 24 hours 17 17
     22% 22%
24 - 48 hours 16 16
     21% 21%
more than 48 hours 14 14
     18% 18%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 129 130
percent of total 99% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/12/2013