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Weekly WRLC Consortium Loan Performance Summary
03/29/2013 through 04/04/2013
 
Summary: WR All Libs
Total requests 344 344
              
Book loan requests 191 191
Book loan requests pulled 185 185
Book loan requests not filled 6 6
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 17h 17h
Average time to fill book requests 36h 36h
              
Article loan requests 153 153
Article loan requests filled 70 70
Article loan requests not filled 83 83
Percentage of article requests filled 46% 46%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 97 97
     52% 52%
12 - 24 hours 47 47
     25% 25%
24 - 48 hours 25 25
     14% 14%
more than 48 hours 16 16
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 19 19
     10% 10%
12 - 24 hours 20 20
     11% 11%
24 - 48 hours 83 83
     45% 45%
more than 48 hours 32 32
     17% 17%
undetermined 31 31
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 15 15
     21% 21%
12 - 24 hours 19 19
     27% 27%
24 - 48 hours 23 23
     33% 33%
more than 48 hours 13 13
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 153 154
percent of total 99% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/05/2013