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Weekly WRLC Consortium Loan Performance Summary
03/22/2013 through 03/28/2013
 
Summary: WR All Libs
Total requests 399 399
              
Book loan requests 215 215
Book loan requests pulled 202 202
Book loan requests not filled 13 13
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 19h 19h
Average time to fill book requests 40h 40h
              
Article loan requests 184 184
Article loan requests filled 105 105
Article loan requests not filled 79 79
Percentage of article requests filled 57% 57%
Average time to fill article requests 24h 24h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 91 91
     45% 45%
12 - 24 hours 65 65
     32% 32%
24 - 48 hours 18 18
     9% 9%
more than 48 hours 28 28
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     7% 7%
12 - 24 hours 30 30
     15% 15%
24 - 48 hours 53 53
     26% 26%
more than 48 hours 48 48
     24% 24%
undetermined 56 56
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 39 39
     37% 37%
12 - 24 hours 24 24
     23% 23%
24 - 48 hours 26 26
     25% 25%
more than 48 hours 16 16
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 144 146
percent of total 99% 100%
average time 39h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/29/2013