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Weekly WRLC Consortium Loan Performance Summary
03/15/2013 through 03/21/2013
 
Summary: WR All Libs
Total requests 318 318
              
Book loan requests 162 162
Book loan requests pulled 154 154
Book loan requests not filled 8 8
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 18h 18h
Average time to fill book requests 36h 36h
              
Article loan requests 156 156
Article loan requests filled 85 85
Article loan requests not filled 71 71
Percentage of article requests filled 54% 54%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 67 67
     44% 44%
12 - 24 hours 51 51
     33% 33%
24 - 48 hours 21 21
     14% 14%
more than 48 hours 15 15
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 21 21
     14% 14%
12 - 24 hours 24 24
     16% 16%
24 - 48 hours 61 61
     40% 40%
more than 48 hours 24 24
     16% 16%
undetermined 24 24
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     34% 34%
12 - 24 hours 19 19
     22% 22%
24 - 48 hours 27 27
     32% 32%
more than 48 hours 10 10
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 130 130
percent of total 100% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/22/2013