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Weekly WRLC Consortium Loan Performance Summary
03/01/2013 through 03/07/2013
 
Summary: WR All Libs
Total requests 364 364
              
Book loan requests 174 174
Book loan requests pulled 164 164
Book loan requests not filled 10 10
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 27h 27h
Average time to fill book requests 51h 51h
              
Article loan requests 190 190
Article loan requests filled 97 97
Article loan requests not filled 93 93
Percentage of article requests filled 51% 51%
Average time to fill article requests 30h 30h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 43 43
     26% 26%
12 - 24 hours 47 47
     29% 29%
24 - 48 hours 42 42
     26% 26%
more than 48 hours 32 32
     20% 20%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     2% 2%
12 - 24 hours 12 12
     7% 7%
24 - 48 hours 31 31
     19% 19%
more than 48 hours 46 46
     28% 28%
undetermined 72 72
     44% 44%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 25 25
     26% 26%
12 - 24 hours 12 12
     12% 12%
24 - 48 hours 40 40
     41% 41%
more than 48 hours 20 20
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 93 94
percent of total 99% 100%
average time 50h 50h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/08/2013