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Weekly WRLC Consortium Loan Performance Summary
02/15/2013 through 02/21/2013
 
Summary: WR All Libs
Total requests 406 406
              
Book loan requests 180 180
Book loan requests pulled 161 161
Book loan requests not filled 19 19
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 23h 23h
Average time to fill book requests 38h 38h
              
Article loan requests 226 226
Article loan requests filled 126 126
Article loan requests not filled 100 100
Percentage of article requests filled 56% 56%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 54 54
     34% 34%
12 - 24 hours 54 54
     34% 34%
24 - 48 hours 29 29
     18% 18%
more than 48 hours 24 24
     15% 15%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 16 16
     10% 10%
12 - 24 hours 25 25
     16% 16%
24 - 48 hours 62 62
     39% 39%
more than 48 hours 30 30
     19% 19%
undetermined 28 28
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 37 37
     29% 29%
12 - 24 hours 40 40
     32% 32%
24 - 48 hours 28 28
     22% 22%
more than 48 hours 21 21
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 133 133
percent of total 100% 100%
average time 38h 38h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/22/2013