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Weekly WRLC Consortium Loan Performance Summary
02/01/2013 through 02/07/2013
 
Summary: WR All Libs
Total requests 362 362
              
Book loan requests 210 210
Book loan requests pulled 187 187
Book loan requests not filled 23 23
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 19h 19h
Average time to fill book requests 36h 36h
              
Article loan requests 152 152
Article loan requests filled 78 78
Article loan requests not filled 74 74
Percentage of article requests filled 51% 51%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 75 75
     40% 40%
12 - 24 hours 67 67
     36% 36%
24 - 48 hours 30 30
     16% 16%
more than 48 hours 15 15
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 16 16
     9% 9%
12 - 24 hours 34 34
     18% 18%
24 - 48 hours 69 69
     37% 37%
more than 48 hours 28 28
     15% 15%
undetermined 40 40
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     36% 36%
12 - 24 hours 20 20
     26% 26%
24 - 48 hours 20 20
     26% 26%
more than 48 hours 10 10
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 146 147
percent of total 99% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/08/2013