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Weekly WRLC Consortium Loan Performance Summary
01/11/2012 through 01/17/2012
 
Summary: WR All Libs
Total requests 209 209
              
Book loan requests 113 113
Book loan requests pulled 113 113
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 24h 24h
Average time to fill book requests 47h 47h
              
Article loan requests 96 96
Article loan requests filled 79 79
Article loan requests not filled 17 17
Percentage of article requests filled 82% 82%
Average time to fill article requests 49h 49h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 45 45
     40% 40%
12 - 24 hours 27 27
     24% 24%
24 - 48 hours 23 23
     20% 20%
more than 48 hours 18 18
     16% 16%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     13% 13%
12 - 24 hours 12 12
     11% 11%
24 - 48 hours 40 40
     35% 35%
more than 48 hours 42 42
     37% 37%
undetermined 4 4
     4% 4%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     18% 18%
12 - 24 hours 5 5
     6% 6%
24 - 48 hours 32 32
     41% 41%
more than 48 hours 28 28
     35% 35%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 108 109
percent of total 99% 100%
average time 46h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/18/2013