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Weekly WRLC Consortium Loan Performance Summary
01/04/2012 through 01/10/2012
 
Summary: WR All Libs
Total requests 198 198
              
Book loan requests 108 108
Book loan requests pulled 108 108
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 18h 18h
Average time to fill book requests 42h 42h
              
Article loan requests 90 90
Article loan requests filled 75 75
Article loan requests not filled 15 15
Percentage of article requests filled 83% 83%
Average time to fill article requests 22h 22h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 42 42
     39% 39%
12 - 24 hours 38 38
     35% 35%
24 - 48 hours 22 22
     20% 20%
more than 48 hours 6 6
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     4% 4%
12 - 24 hours 14 14
     13% 13%
24 - 48 hours 59 59
     55% 55%
more than 48 hours 23 23
     21% 21%
undetermined 8 8
     7% 7%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 38 38
     51% 51%
12 - 24 hours 10 10
     13% 13%
24 - 48 hours 16 16
     21% 21%
more than 48 hours 11 11
     15% 15%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 100 100
percent of total 100% 100%
average time 42h 42h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

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