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Weekly WRLC Consortium Loan Performance Summary
11/16/2012 through 11/22/2012
 
Summary: WR All Libs
Total requests 291 291
              
Book loan requests 153 153
Book loan requests pulled 137 137
Book loan requests not filled 16 16
Percentage of book requests pulled 90% 90%
Average time taken to pull a book 26h 26h
Average time to fill book requests 45h 45h
              
Article loan requests 138 138
Article loan requests filled 72 72
Article loan requests not filled 66 66
Percentage of article requests filled 52% 52%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 41 41
     30% 30%
12 - 24 hours 40 40
     29% 29%
24 - 48 hours 30 30
     22% 22%
more than 48 hours 26 26
     19% 19%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     6% 6%
12 - 24 hours 7 7
     5% 5%
24 - 48 hours 46 46
     34% 34%
more than 48 hours 32 32
     23% 23%
undetermined 44 44
     32% 32%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 16 16
     22% 22%
12 - 24 hours 18 18
     25% 25%
24 - 48 hours 25 25
     35% 35%
more than 48 hours 13 13
     18% 18%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 93 93
percent of total 100% 100%
average time 45h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/23/2012