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Weekly WRLC Consortium Loan Performance Summary
10/26/2012 through 11/01/2012
 
Summary: WR All Libs
Total requests 334 334
              
Book loan requests 154 154
Book loan requests pulled 136 136
Book loan requests not filled 18 18
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 41h 41h
Average time to fill book requests 73h 73h
              
Article loan requests 180 180
Article loan requests filled 88 88
Article loan requests not filled 92 92
Percentage of article requests filled 49% 49%
Average time to fill article requests 50h 50h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 20 20
     15% 15%
12 - 24 hours 33 33
     24% 24%
24 - 48 hours 42 42
     31% 31%
more than 48 hours 41 41
     30% 30%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 2 2
     1% 1%
12 - 24 hours 5 5
     4% 4%
24 - 48 hours 22 22
     16% 16%
more than 48 hours 63 63
     46% 46%
undetermined 44 44
     32% 32%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     20% 20%
12 - 24 hours 8 8
     9% 9%
24 - 48 hours 25 25
     28% 28%
more than 48 hours 37 37
     42% 42%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 92 92
percent of total 100% 100%
average time 73h 73h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/02/2012