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Weekly WRLC Consortium Loan Performance Summary
10/19/2012 through 10/25/2012
 
Summary: WR All Libs
Total requests 391 391
              
Book loan requests 208 208
Book loan requests pulled 179 179
Book loan requests not filled 29 29
Percentage of book requests pulled 86% 86%
Average time taken to pull a book 22h 22h
Average time to fill book requests 41h 41h
              
Article loan requests 183 183
Article loan requests filled 99 99
Article loan requests not filled 84 84
Percentage of article requests filled 54% 54%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 52 52
     29% 29%
12 - 24 hours 68 68
     38% 38%
24 - 48 hours 40 40
     22% 22%
more than 48 hours 19 19
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 11 11
     6% 6%
12 - 24 hours 19 19
     11% 11%
24 - 48 hours 76 76
     42% 42%
more than 48 hours 35 35
     20% 20%
undetermined 38 38
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 36 36
     36% 36%
12 - 24 hours 23 23
     23% 23%
24 - 48 hours 28 28
     28% 28%
more than 48 hours 12 12
     12% 12%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 141 142
percent of total 99% 100%
average time 40h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/26/2012