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Weekly WRLC Consortium Loan Performance Summary
10/05/2012 through 10/11/2012
 
Summary: WR All Libs
Total requests 388 388
              
Book loan requests 220 220
Book loan requests pulled 196 196
Book loan requests not filled 24 24
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 24h 24h
Average time to fill book requests 43h 43h
              
Article loan requests 168 168
Article loan requests filled 108 108
Article loan requests not filled 60 60
Percentage of article requests filled 64% 64%
Average time to fill article requests 32h 32h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 66 66
     34% 34%
12 - 24 hours 51 51
     26% 26%
24 - 48 hours 51 51
     26% 26%
more than 48 hours 28 28
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 15 15
     8% 8%
12 - 24 hours 18 18
     9% 9%
24 - 48 hours 72 72
     37% 37%
more than 48 hours 50 50
     26% 26%
undetermined 41 41
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     24% 24%
12 - 24 hours 21 21
     19% 19%
24 - 48 hours 32 32
     30% 30%
more than 48 hours 29 29
     27% 27%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 155 155
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/12/2012