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Weekly WRLC Consortium Loan Performance Summary
09/21/2012 through 09/27/2012
 
Summary: WR All Libs
Total requests 348 348
              
Book loan requests 186 186
Book loan requests pulled 176 176
Book loan requests not filled 10 10
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 27h 27h
Average time to fill book requests 46h 46h
              
Article loan requests 162 162
Article loan requests filled 94 94
Article loan requests not filled 68 68
Percentage of article requests filled 58% 58%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 53 53
     30% 30%
12 - 24 hours 42 42
     24% 24%
24 - 48 hours 48 48
     27% 27%
more than 48 hours 33 33
     19% 19%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 9 9
     5% 5%
12 - 24 hours 9 9
     5% 5%
24 - 48 hours 69 69
     39% 39%
more than 48 hours 55 55
     31% 31%
undetermined 34 34
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 25 25
     27% 27%
12 - 24 hours 18 18
     19% 19%
24 - 48 hours 33 33
     35% 35%
more than 48 hours 18 18
     19% 19%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 142 142
percent of total 100% 100%
average time 46h 46h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/28/2012