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Weekly WRLC Consortium Loan Performance Summary
09/14/2012 through 09/20/2012
 
Summary: WR All Libs
Total requests 351 351
              
Book loan requests 191 191
Book loan requests pulled 169 169
Book loan requests not filled 22 22
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 22h 22h
Average time to fill book requests 38h 38h
              
Article loan requests 160 160
Article loan requests filled 95 95
Article loan requests not filled 65 65
Percentage of article requests filled 59% 59%
Average time to fill article requests 37h 37h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 46 46
     27% 27%
12 - 24 hours 56 56
     33% 33%
24 - 48 hours 51 51
     30% 30%
more than 48 hours 16 16
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     6% 6%
12 - 24 hours 14 14
     8% 8%
24 - 48 hours 77 77
     46% 46%
more than 48 hours 25 25
     15% 15%
undetermined 43 43
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 14 14
     15% 15%
12 - 24 hours 20 20
     21% 21%
24 - 48 hours 31 31
     33% 33%
more than 48 hours 30 30
     32% 32%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 126 126
percent of total 100% 100%
average time 38h 38h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/21/2012