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Weekly WRLC Consortium Loan Performance Summary
09/07/2012 through 09/13/2012
 
Summary: WR All Libs
Total requests 285 285
              
Book loan requests 177 177
Book loan requests pulled 151 151
Book loan requests not filled 26 26
Percentage of book requests pulled 85% 85%
Average time taken to pull a book 25h 25h
Average time to fill book requests 40h 40h
              
Article loan requests 108 108
Article loan requests filled 62 62
Article loan requests not filled 46 46
Percentage of article requests filled 57% 57%
Average time to fill article requests 33h 33h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 55 55
     36% 36%
12 - 24 hours 31 31
     21% 21%
24 - 48 hours 34 34
     23% 23%
more than 48 hours 31 31
     21% 21%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 8 8
     5% 5%
12 - 24 hours 16 16
     11% 11%
24 - 48 hours 49 49
     32% 32%
more than 48 hours 32 32
     21% 21%
undetermined 46 46
     30% 30%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     29% 29%
12 - 24 hours 10 10
     16% 16%
24 - 48 hours 18 18
     29% 29%
more than 48 hours 16 16
     26% 26%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 105 105
percent of total 100% 100%
average time 40h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/14/2012