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Weekly WRLC Consortium Loan Performance Summary
06/08/2012 through 06/14/2012
 
Summary: WR All Libs
Total requests 142 142
              
Book loan requests 68 68
Book loan requests pulled 58 58
Book loan requests not filled 10 10
Percentage of book requests pulled 85% 85%
Average time taken to pull a book 15h 15h
Average time to fill book requests 31h 31h
              
Article loan requests 74 74
Article loan requests filled 45 45
Article loan requests not filled 29 29
Percentage of article requests filled 61% 61%
Average time to fill article requests 24h 24h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 24 24
     41% 41%
12 - 24 hours 23 23
     40% 40%
24 - 48 hours 9 9
     16% 16%
more than 48 hours 2 2
     3% 3%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     7% 7%
12 - 24 hours 16 16
     28% 28%
24 - 48 hours 20 20
     34% 34%
more than 48 hours 3 3
     5% 5%
undetermined 15 15
     26% 26%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     40% 40%
12 - 24 hours 7 7
     16% 16%
24 - 48 hours 12 12
     27% 27%
more than 48 hours 8 8
     18% 18%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 43 43
percent of total 100% 100%
average time 31h 31h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/15/2012