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Weekly WRLC Consortium Loan Performance Summary
04/20/2012 through 04/26/2012
 
Summary: WR All Libs
Total requests 342 342
              
Book loan requests 157 157
Book loan requests pulled 144 144
Book loan requests not filled 13 13
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 25h 25h
Average time to fill book requests 45h 45h
              
Article loan requests 185 185
Article loan requests filled 102 102
Article loan requests not filled 83 83
Percentage of article requests filled 55% 55%
Average time to fill article requests 27h 27h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 31 31
     22% 22%
12 - 24 hours 50 50
     35% 35%
24 - 48 hours 43 43
     30% 30%
more than 48 hours 20 20
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     2% 2%
12 - 24 hours 12 12
     8% 8%
24 - 48 hours 49 49
     34% 34%
more than 48 hours 31 31
     22% 22%
undetermined 49 49
     34% 34%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 19 19
     19% 19%
12 - 24 hours 27 27
     26% 26%
24 - 48 hours 40 40
     39% 39%
more than 48 hours 16 16
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 93 95
percent of total 98% 100%
average time 44h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/27/2012