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Weekly WRLC Consortium Loan Performance Summary
04/13/2012 through 04/19/2012
 
Summary: WR All Libs
Total requests 407 407
              
Book loan requests 178 178
Book loan requests pulled 165 165
Book loan requests not filled 13 13
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 22h 22h
Average time to fill book requests 37h 37h
              
Article loan requests 229 229
Article loan requests filled 112 112
Article loan requests not filled 117 117
Percentage of article requests filled 49% 49%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 40 40
     24% 24%
12 - 24 hours 72 72
     44% 44%
24 - 48 hours 40 40
     24% 24%
more than 48 hours 13 13
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 12 12
     7% 7%
12 - 24 hours 23 23
     14% 14%
24 - 48 hours 73 73
     44% 44%
more than 48 hours 26 26
     16% 16%
undetermined 31 31
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 36 36
     32% 32%
12 - 24 hours 27 27
     24% 24%
24 - 48 hours 34 34
     30% 30%
more than 48 hours 15 15
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 134 135
percent of total 99% 100%
average time 37h 37h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/20/2012