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Weekly WRLC Consortium Loan Performance Summary
03/30/2012 through 04/05/2012
 
Summary: WR All Libs
Total requests 323 323
              
Book loan requests 164 164
Book loan requests pulled 149 149
Book loan requests not filled 15 15
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 24h 24h
Average time to fill book requests 40h 40h
              
Article loan requests 159 159
Article loan requests filled 102 102
Article loan requests not filled 57 57
Percentage of article requests filled 64% 64%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 48 48
     32% 32%
12 - 24 hours 42 42
     28% 28%
24 - 48 hours 38 38
     26% 26%
more than 48 hours 21 21
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 9 9
     6% 6%
12 - 24 hours 17 17
     11% 11%
24 - 48 hours 53 53
     36% 36%
more than 48 hours 35 35
     23% 23%
undetermined 35 35
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 33 33
     32% 32%
12 - 24 hours 18 18
     18% 18%
24 - 48 hours 35 35
     34% 34%
more than 48 hours 16 16
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 114 115
percent of total 99% 100%
average time 40h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/06/2012