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Weekly WRLC Consortium Loan Performance Summary
03/02/2012 through 03/08/2012
 
Summary: WR All Libs
Total requests 350 350
              
Book loan requests 173 173
Book loan requests pulled 153 153
Book loan requests not filled 20 20
Percentage of book requests pulled 88% 88%
Average time taken to pull a book 22h 22h
Average time to fill book requests 40h 40h
              
Article loan requests 177 177
Article loan requests filled 108 108
Article loan requests not filled 69 69
Percentage of article requests filled 61% 61%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 50 50
     33% 33%
12 - 24 hours 54 54
     35% 35%
24 - 48 hours 28 28
     18% 18%
more than 48 hours 21 21
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 14 14
     9% 9%
12 - 24 hours 12 12
     8% 8%
24 - 48 hours 72 72
     47% 47%
more than 48 hours 29 29
     19% 19%
undetermined 26 26
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 41 41
     38% 38%
12 - 24 hours 20 20
     19% 19%
24 - 48 hours 29 29
     27% 27%
more than 48 hours 18 18
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 127 127
percent of total 100% 100%
average time 40h 40h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 03/09/2012