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Weekly WRLC Consortium Loan Performance Summary
02/17/2012 through 02/23/2012
 
Summary: WR All Libs
Total requests 389 389
              
Book loan requests 188 188
Book loan requests pulled 173 173
Book loan requests not filled 15 15
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 20h 20h
Average time to fill book requests 36h 36h
              
Article loan requests 201 201
Article loan requests filled 121 121
Article loan requests not filled 80 80
Percentage of article requests filled 60% 60%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 63 63
     36% 36%
12 - 24 hours 49 49
     28% 28%
24 - 48 hours 49 49
     28% 28%
more than 48 hours 12 12
     7% 7%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     6% 6%
12 - 24 hours 17 17
     10% 10%
24 - 48 hours 78 78
     45% 45%
more than 48 hours 27 27
     16% 16%
undetermined 41 41
     24% 24%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 28 28
     23% 23%
12 - 24 hours 21 21
     17% 17%
24 - 48 hours 42 42
     35% 35%
more than 48 hours 30 30
     25% 25%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 133 134
percent of total 99% 100%
average time 36h 36h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/24/2012