--
 
Weekly WRLC Consortium Loan Performance Summary
02/03/2012 through 02/09/2012
 
Summary: WR All Libs
Total requests 429 429
              
Book loan requests 204 204
Book loan requests pulled 178 178
Book loan requests not filled 26 26
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 25h 25h
Average time to fill book requests 43h 43h
              
Article loan requests 225 225
Article loan requests filled 124 124
Article loan requests not filled 101 101
Percentage of article requests filled 55% 55%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 57 57
     32% 32%
12 - 24 hours 36 36
     20% 20%
24 - 48 hours 59 59
     33% 33%
more than 48 hours 26 26
     15% 15%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 10 10
     6% 6%
12 - 24 hours 6 6
     3% 3%
24 - 48 hours 76 76
     43% 43%
more than 48 hours 35 35
     20% 20%
undetermined 51 51
     29% 29%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 30 30
     24% 24%
12 - 24 hours 25 25
     20% 20%
24 - 48 hours 43 43
     35% 35%
more than 48 hours 26 26
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 127 127
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/10/2012