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Weekly WRLC Consortium Loan Performance Summary
01/20/2011 through 01/26/2011
 
Summary: WR All Libs
Total requests 318 318
              
Book loan requests 155 155
Book loan requests pulled 154 154
Book loan requests not filled 1 1
Percentage of book requests pulled 99% 99%
Average time taken to pull a book 20h 20h
Average time to fill book requests 52h 52h
              
Article loan requests 163 163
Article loan requests filled 90 90
Article loan requests not filled 73 73
Percentage of article requests filled 55% 55%
Average time to fill article requests 29h 29h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 58 58
     38% 38%
12 - 24 hours 54 54
     35% 35%
24 - 48 hours 25 25
     16% 16%
more than 48 hours 17 17
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     4% 4%
12 - 24 hours 15 15
     10% 10%
24 - 48 hours 52 52
     34% 34%
more than 48 hours 64 64
     42% 42%
undetermined 17 17
     11% 11%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 22 22
     24% 24%
12 - 24 hours 21 21
     23% 23%
24 - 48 hours 37 37
     41% 41%
more than 48 hours 10 10
     11% 11%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 138 138
percent of total 100% 100%
average time 51h 51h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/27/2012