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Weekly WRLC Consortium Loan Performance Summary
01/13/2011 through 01/19/2011
 
Summary: WR All Libs
Total requests 253 253
              
Book loan requests 126 126
Book loan requests pulled 124 124
Book loan requests not filled 2 2
Percentage of book requests pulled 98% 98%
Average time taken to pull a book 28h 28h
Average time to fill book requests 61h 61h
              
Article loan requests 127 127
Article loan requests filled 93 93
Article loan requests not filled 34 34
Percentage of article requests filled 73% 73%
Average time to fill article requests 45h 45h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 29 29
     23% 23%
12 - 24 hours 41 41
     33% 33%
24 - 48 hours 35 35
     28% 28%
more than 48 hours 19 19
     15% 15%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     2% 2%
12 - 24 hours 8 8
     6% 6%
24 - 48 hours 47 47
     38% 38%
more than 48 hours 56 56
     45% 45%
undetermined 10 10
     8% 8%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     19% 19%
12 - 24 hours 23 23
     25% 25%
24 - 48 hours 25 25
     27% 27%
more than 48 hours 27 27
     29% 29%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 115 116
percent of total 99% 100%
average time 60h 60h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/20/2012