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Weekly WRLC Consortium Loan Performance Summary
01/06/2011 through 01/12/2011
 
Summary: WR All Libs
Total requests 258 258
              
Book loan requests 137 137
Book loan requests pulled 137 137
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 25h 25h
Average time to fill book requests 50h 50h
              
Article loan requests 121 121
Article loan requests filled 94 94
Article loan requests not filled 27 27
Percentage of article requests filled 78% 78%
Average time to fill article requests 36h 36h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 30 30
     22% 22%
12 - 24 hours 50 50
     36% 36%
24 - 48 hours 40 40
     29% 29%
more than 48 hours 17 17
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     4% 4%
12 - 24 hours 5 5
     4% 4%
24 - 48 hours 77 77
     56% 56%
more than 48 hours 44 44
     32% 32%
undetermined 6 6
     4% 4%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     28% 28%
12 - 24 hours 15 15
     16% 16%
24 - 48 hours 37 37
     39% 39%
more than 48 hours 16 16
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 129 131
percent of total 98% 100%
average time 49h 50h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/13/2012