--
 
Weekly WRLC Consortium Loan Performance Summary
12/02/2011 through 12/08/2011
 
Summary: WR All Libs
Total requests 315 315
              
Book loan requests 149 149
Book loan requests pulled 135 135
Book loan requests not filled 14 14
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 26h 26h
Average time to fill book requests 47h 47h
              
Article loan requests 166 166
Article loan requests filled 108 108
Article loan requests not filled 58 58
Percentage of article requests filled 65% 65%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 32 32
     24% 24%
12 - 24 hours 44 44
     33% 33%
24 - 48 hours 38 38
     28% 28%
more than 48 hours 21 21
     16% 16%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     5% 5%
12 - 24 hours 8 8
     6% 6%
24 - 48 hours 52 52
     39% 39%
more than 48 hours 37 37
     27% 27%
undetermined 31 31
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 34 34
     31% 31%
12 - 24 hours 24 24
     22% 22%
24 - 48 hours 32 32
     30% 30%
more than 48 hours 18 18
     17% 17%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 104 104
percent of total 100% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/09/2011