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Weekly WRLC Consortium Loan Performance Summary
11/04/2011 through 11/10/2011
 
Summary: WR All Libs
Total requests 486 486
              
Book loan requests 237 237
Book loan requests pulled 215 215
Book loan requests not filled 22 22
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 24h 24h
Average time to fill book requests 48h 48h
              
Article loan requests 249 249
Article loan requests filled 154 154
Article loan requests not filled 95 95
Percentage of article requests filled 62% 62%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 54 54
     25% 25%
12 - 24 hours 72 72
     33% 33%
24 - 48 hours 66 66
     31% 31%
more than 48 hours 23 23
     11% 11%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     3% 3%
12 - 24 hours 6 6
     3% 3%
24 - 48 hours 93 93
     43% 43%
more than 48 hours 64 64
     30% 30%
undetermined 45 45
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 43 43
     28% 28%
12 - 24 hours 36 36
     23% 23%
24 - 48 hours 54 54
     35% 35%
more than 48 hours 21 21
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 172 174
percent of total 99% 100%
average time 47h 47h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/11/2011