--
 
Weekly WRLC Consortium Loan Performance Summary
10/28/2011 through 11/03/2011
 
Summary: WR All Libs
Total requests 427 427
              
Book loan requests 200 200
Book loan requests pulled 177 177
Book loan requests not filled 23 23
Percentage of book requests pulled 89% 89%
Average time taken to pull a book 24h 24h
Average time to fill book requests 47h 47h
              
Article loan requests 227 227
Article loan requests filled 141 141
Article loan requests not filled 86 86
Percentage of article requests filled 62% 62%
Average time to fill article requests 24h 24h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 45 45
     25% 25%
12 - 24 hours 83 83
     47% 47%
24 - 48 hours 23 23
     13% 13%
more than 48 hours 26 26
     15% 15%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     3% 3%
12 - 24 hours 16 16
     9% 9%
24 - 48 hours 75 75
     42% 42%
more than 48 hours 40 40
     23% 23%
undetermined 41 41
     23% 23%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 52 52
     37% 37%
12 - 24 hours 31 31
     22% 22%
24 - 48 hours 36 36
     26% 26%
more than 48 hours 22 22
     16% 16%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 139 140
percent of total 99% 100%
average time 45h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/04/2011