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Weekly WRLC Consortium Loan Performance Summary
10/14/2011 through 10/20/2011
 
Summary: WR All Libs
Total requests 400 400
              
Book loan requests 184 184
Book loan requests pulled 173 173
Book loan requests not filled 11 11
Percentage of book requests pulled 94% 94%
Average time taken to pull a book 25h 25h
Average time to fill book requests 45h 45h
              
Article loan requests 216 216
Article loan requests filled 118 118
Article loan requests not filled 98 98
Percentage of article requests filled 55% 55%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 44 44
     25% 25%
12 - 24 hours 55 55
     32% 32%
24 - 48 hours 50 50
     29% 29%
more than 48 hours 24 24
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     2% 2%
12 - 24 hours 13 13
     8% 8%
24 - 48 hours 67 67
     39% 39%
more than 48 hours 34 34
     20% 20%
undetermined 55 55
     32% 32%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 39 39
     33% 33%
12 - 24 hours 18 18
     15% 15%
24 - 48 hours 37 37
     31% 31%
more than 48 hours 24 24
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 117 118
percent of total 99% 100%
average time 45h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 10/21/2011