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Weekly WRLC Consortium Loan Performance Summary
09/16/2011 through 09/22/2011
 
Summary: WR All Libs
Total requests 308 308
              
Book loan requests 186 186
Book loan requests pulled 172 172
Book loan requests not filled 14 14
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 22h 22h
Average time to fill book requests 39h 39h
              
Article loan requests 122 122
Article loan requests filled 78 78
Article loan requests not filled 44 44
Percentage of article requests filled 64% 64%
Average time to fill article requests 21h 21h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 58 58
     34% 34%
12 - 24 hours 61 61
     35% 35%
24 - 48 hours 33 33
     19% 19%
more than 48 hours 20 20
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 12 12
     7% 7%
12 - 24 hours 20 20
     12% 12%
24 - 48 hours 82 82
     48% 48%
more than 48 hours 25 25
     15% 15%
undetermined 33 33
     19% 19%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 32 32
     41% 41%
12 - 24 hours 19 19
     24% 24%
24 - 48 hours 21 21
     27% 27%
more than 48 hours 6 6
     8% 8%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 139 139
percent of total 100% 100%
average time 39h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 09/23/2011