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Weekly WRLC Consortium Loan Performance Summary 09/02/2011 through 09/08/2011   Summary: WR All Libs Total requests 238 238                Book loan requests 136 136 Book loan requests pulled 116 116 Book loan requests not filled 20 20 Percentage of book requests pulled 85% 85% Average time taken to pull a book 26h 26h Average time to fill book requests 44h 44h                Article loan requests 102 102 Article loan requests filled 78 78 Article loan requests not filled 24 24 Percentage of article requests filled 76% 76% Average time to fill article requests 33h 33h Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending. Time to Pull Books: WR All Libs less than 12 hours 42 42      36% 36% 12 - 24 hours 32 32      28% 28% 24 - 48 hours 23 23      20% 20% more than 48 hours 19 19      16% 16% undetermined                          Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found Time to Fill Book Requests: WR All Libs less than 12 hours 5 5      4% 4% 12 - 24 hours 5 5      4% 4% 24 - 48 hours 46 46      40% 40% more than 48 hours 23 23      20% 20% undetermined 37 37      32% 32% Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found Time to Fill Article Requests: WR All Libs less than 12 hours 29 29      37% 37% 12 - 24 hours 13 13      17% 17% 24 - 48 hours 14 14      18% 18% more than 48 hours 22 22      28% 28% undetermined                          Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS. Time to Complete Book Requests: Libraries Processing Request: 1 Total number of requests 79 79 percent of total 100% 100% average time 44h 44h Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted. Home Updated 09/09/2011