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Weekly WRLC Consortium Loan Performance Summary
08/12/2011 through 08/18/2011
 
Summary: WR All Libs
Total requests 136 136
              
Book loan requests 73 73
Book loan requests pulled 69 69
Book loan requests not filled 4 4
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 15h 15h
Average time to fill book requests 42h 42h
              
Article loan requests 63 63
Article loan requests filled 47 47
Article loan requests not filled 16 16
Percentage of article requests filled 75% 75%
Average time to fill article requests 22h 22h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 37 37
     54% 54%
12 - 24 hours 22 22
     32% 32%
24 - 48 hours 6 6
     9% 9%
more than 48 hours 4 4
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     4% 4%
12 - 24 hours 2 2
     3% 3%
24 - 48 hours 37 37
     54% 54%
more than 48 hours 10 10
     14% 14%
undetermined 17 17
     25% 25%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     49% 49%
12 - 24 hours 8 8
     17% 17%
24 - 48 hours 10 10
     21% 21%
more than 48 hours 6 6
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 51 52
percent of total 98% 100%
average time 42h 42h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 08/19/2011