--
 
Weekly WRLC Consortium Loan Performance Summary
07/01/2011 through 07/07/2011
 
Summary: WR All Libs
Total requests 124 124
              
Book loan requests 59 59
Book loan requests pulled 57 57
Book loan requests not filled 2 2
Percentage of book requests pulled 97% 97%
Average time taken to pull a book 22h 22h
Average time to fill book requests 46h 46h
              
Article loan requests 65 65
Article loan requests filled 35 35
Article loan requests not filled 30 30
Percentage of article requests filled 54% 54%
Average time to fill article requests 24h 24h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 22 22
     39% 39%
12 - 24 hours 18 18
     32% 32%
24 - 48 hours 10 10
     18% 18%
more than 48 hours 7 7
     12% 12%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     11% 11%
12 - 24 hours 6 6
     11% 11%
24 - 48 hours 16 16
     28% 28%
more than 48 hours 12 12
     21% 21%
undetermined 17 17
     30% 30%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 18 18
     51% 51%
12 - 24 hours 2 2
     6% 6%
24 - 48 hours 10 10
     29% 29%
more than 48 hours 5 5
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 40 40
percent of total 100% 100%
average time 46h 46h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 07/08/2011