--
 
Weekly WRLC Consortium Loan Performance Summary
06/10/2011 through 06/16/2011
 
Summary: WR All Libs
Total requests 184 184
              
Book loan requests 91 91
Book loan requests pulled 77 77
Book loan requests not filled 14 14
Percentage of book requests pulled 85% 85%
Average time taken to pull a book 17h 17h
Average time to fill book requests 40h 40h
              
Article loan requests 93 93
Article loan requests filled 66 66
Article loan requests not filled 27 27
Percentage of article requests filled 71% 71%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 36 36
     47% 47%
12 - 24 hours 24 24
     31% 31%
24 - 48 hours 12 12
     16% 16%
more than 48 hours 5 5
     6% 6%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 7 7
     9% 9%
12 - 24 hours 10 10
     13% 13%
24 - 48 hours 32 32
     42% 42%
more than 48 hours 17 17
     22% 22%
undetermined 11 11
     14% 14%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     39% 39%
12 - 24 hours 18 18
     27% 27%
24 - 48 hours 13 13
     20% 20%
more than 48 hours 9 9
     14% 14%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 67 67
percent of total 100% 100%
average time 39h 39h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 06/17/2011