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Weekly WRLC Consortium Loan Performance Summary
05/20/2011 through 05/26/2011
 
Summary: WR All Libs
Total requests 175 175
              
Book loan requests 63 63
Book loan requests pulled 52 52
Book loan requests not filled 11 11
Percentage of book requests pulled 83% 83%
Average time taken to pull a book 17h 17h
Average time to fill book requests 45h 45h
              
Article loan requests 112 112
Article loan requests filled 56 56
Article loan requests not filled 56 56
Percentage of article requests filled 50% 50%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 31 31
     60% 60%
12 - 24 hours 10 10
     19% 19%
24 - 48 hours 3 3
     6% 6%
more than 48 hours 8 8
     15% 15%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     6% 6%
12 - 24 hours 7 7
     13% 13%
24 - 48 hours 15 15
     29% 29%
more than 48 hours 18 18
     35% 35%
undetermined 9 9
     17% 17%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 23 23
     41% 41%
12 - 24 hours 20 20
     36% 36%
24 - 48 hours 2 2
     4% 4%
more than 48 hours 11 11
     20% 20%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 43 44
percent of total 98% 100%
average time 44h 44h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 05/27/2011