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Weekly WRLC Consortium Loan Performance Summary
04/08/2011 through 04/14/2011
 
Summary: WR All Libs
Total requests 406 406
              
Book loan requests 166 166
Book loan requests pulled 149 149
Book loan requests not filled 17 17
Percentage of book requests pulled 90% 90%
Average time taken to pull a book 23h 23h
Average time to fill book requests 47h 47h
              
Article loan requests 240 240
Article loan requests filled 119 119
Article loan requests not filled 121 121
Percentage of article requests filled 50% 50%
Average time to fill article requests 25h 25h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 33 33
     22% 22%
12 - 24 hours 62 62
     42% 42%
24 - 48 hours 33 33
     22% 22%
more than 48 hours 21 21
     14% 14%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 1 1
              
12 - 24 hours 12 12
     8% 8%
24 - 48 hours 56 56
     38% 38%
more than 48 hours 39 39
     26% 26%
undetermined 41 41
     28% 28%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 40 40
     34% 34%
12 - 24 hours 32 32
     27% 27%
24 - 48 hours 21 21
     18% 18%
more than 48 hours 26 26
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 110 110
percent of total 100% 100%
average time 46h 46h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/15/2011