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Weekly WRLC Consortium Loan Performance Summary
03/25/2011 through 03/31/2011
 
Summary: WR All Libs
Total requests 387 387
              
Book loan requests 176 176
Book loan requests pulled 168 168
Book loan requests not filled 8 8
Percentage of book requests pulled 95% 95%
Average time taken to pull a book 17h 17h
Average time to fill book requests 43h 43h
              
Article loan requests 211 211
Article loan requests filled 118 118
Article loan requests not filled 93 93
Percentage of article requests filled 56% 56%
Average time to fill article requests 28h 28h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 76 76
     45% 45%
12 - 24 hours 63 63
     38% 38%
24 - 48 hours 14 14
     8% 8%
more than 48 hours 15 15
     9% 9%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 5 5
     3% 3%
12 - 24 hours 18 18
     11% 11%
24 - 48 hours 71 71
     42% 42%
more than 48 hours 39 39
     23% 23%
undetermined 35 35
     21% 21%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 29 29
     25% 25%
12 - 24 hours 29 29
     25% 25%
24 - 48 hours 34 34
     29% 29%
more than 48 hours 26 26
     22% 22%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 133 133
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 04/01/2011