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Weekly WRLC Consortium Loan Performance Summary
02/11/2011 through 02/17/2011
 
Summary: WR All Libs
Total requests 336 336
              
Book loan requests 138 138
Book loan requests pulled 126 126
Book loan requests not filled 12 12
Percentage of book requests pulled 91% 91%
Average time taken to pull a book 21h 21h
Average time to fill book requests 45h 45h
              
Article loan requests 198 198
Article loan requests filled 106 106
Article loan requests not filled 92 92
Percentage of article requests filled 54% 54%
Average time to fill article requests 26h 26h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 40 40
     32% 32%
12 - 24 hours 43 43
     34% 34%
24 - 48 hours 27 27
     21% 21%
more than 48 hours 16 16
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 4 4
     3% 3%
12 - 24 hours 1 1
              
24 - 48 hours 61 61
     48% 48%
more than 48 hours 26 26
     21% 21%
undetermined 34 34
     27% 27%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 34 34
     32% 32%
12 - 24 hours 18 18
     17% 17%
24 - 48 hours 40 40
     38% 38%
more than 48 hours 14 14
     13% 13%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 92 93
percent of total 99% 100%
average time 44h 45h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/18/2011