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Weekly WRLC Consortium Loan Performance Summary
02/04/2011 through 02/10/2011
 
Summary: WR All Libs
Total requests 309 309
              
Book loan requests 149 149
Book loan requests pulled 139 139
Book loan requests not filled 10 10
Percentage of book requests pulled 93% 93%
Average time taken to pull a book 20h 20h
Average time to fill book requests 43h 43h
              
Article loan requests 160 160
Article loan requests filled 87 87
Article loan requests not filled 73 73
Percentage of article requests filled 54% 54%
Average time to fill article requests 23h 23h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 50 50
     36% 36%
12 - 24 hours 51 51
     37% 37%
24 - 48 hours 24 24
     17% 17%
more than 48 hours 14 14
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 9 9
     6% 6%
12 - 24 hours 7 7
     5% 5%
24 - 48 hours 64 64
     46% 46%
more than 48 hours 31 31
     22% 22%
undetermined 28 28
     20% 20%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 26 26
     30% 30%
12 - 24 hours 21 21
     24% 24%
24 - 48 hours 30 30
     34% 34%
more than 48 hours 10 10
     11% 11%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 111 111
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 02/11/2011