--
 
Weekly WRLC Consortium Loan Performance Summary
01/14/2010 through 01/20/2010
 
Summary: WR All Libs
Total requests 259 259
              
Book loan requests 147 147
Book loan requests pulled 147 147
Book loan requests not filled          
Percentage of book requests pulled 100% 100%
Average time taken to pull a book 22h 22h
Average time to fill book requests 46h 46h
              
Article loan requests 112 112
Article loan requests filled 86 86
Article loan requests not filled 26 26
Percentage of article requests filled 77% 77%
Average time to fill article requests 54h 54h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 59 59
     40% 40%
12 - 24 hours 51 51
     35% 35%
24 - 48 hours 18 18
     12% 12%
more than 48 hours 19 19
     13% 13%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 6 6
     4% 4%
12 - 24 hours 32 32
     22% 22%
24 - 48 hours 52 52
     35% 35%
more than 48 hours 33 33
     22% 22%
undetermined 24 24
     16% 16%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 5 5
     6% 6%
12 - 24 hours 9 9
     10% 10%
24 - 48 hours 42 42
     49% 49%
more than 48 hours 30 30
     35% 35%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 123 123
percent of total 100% 100%
average time 46h 46h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 01/21/2011