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Weekly WRLC Consortium Loan Performance Summary
12/10/2010 through 12/16/2010
 
Summary: WR All Libs
Total requests 125 125
              
Book loan requests 45 45
Book loan requests pulled 39 39
Book loan requests not filled 6 6
Percentage of book requests pulled 87% 87%
Average time taken to pull a book 18h 18h
Average time to fill book requests 43h 43h
              
Article loan requests 80 80
Article loan requests filled 46 46
Article loan requests not filled 34 34
Percentage of article requests filled 58% 58%
Average time to fill article requests 31h 31h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 15 15
     38% 38%
12 - 24 hours 15 15
     38% 38%
24 - 48 hours 6 6
     15% 15%
more than 48 hours 3 3
     8% 8%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours 3 3
     8% 8%
12 - 24 hours 2 2
     5% 5%
24 - 48 hours 21 21
     54% 54%
more than 48 hours 11 11
     28% 28%
undetermined 2 2
     5% 5%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 11 11
     24% 24%
12 - 24 hours 16 16
     35% 35%
24 - 48 hours 4 4
     9% 9%
more than 48 hours 15 15
     33% 33%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 37 37
percent of total 100% 100%
average time 43h 43h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 12/17/2010