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Weekly WRLC Consortium Loan Performance Summary
11/19/2010 through 11/25/2010
 
Summary: WR All Libs
Total requests 300 300
              
Book loan requests 130 130
Book loan requests pulled 120 120
Book loan requests not filled 10 10
Percentage of book requests pulled 92% 92%
Average time taken to pull a book 24h 24h
Average time to fill book requests 55h 55h
              
Article loan requests 170 170
Article loan requests filled 85 85
Article loan requests not filled 85 85
Percentage of article requests filled 50% 50%
Average time to fill article requests 34h 34h
Note: WR represents the WRLC Offsite Storage Facility; XX includes all libraries in Voyager that are not configured in CLS for lending.

Time to Pull Books: WR All Libs
less than 12 hours 28 28
     23% 23%
12 - 24 hours 51 51
     43% 43%
24 - 48 hours 29 29
     24% 24%
more than 48 hours 12 12
     10% 10%
undetermined          
              
Note: "Time to pull books" is the time elapsed between placing the original request on Voyager and when the item was charged to the "InTransit" patron at the lending library, indicating that the item has been pulled from the shelf and processed for pickup by the WRLC courier. Time is undetermined if an InTransit or Filling charge transaction is not found

Time to Fill Book Requests: WR All Libs
less than 12 hours          
              
12 - 24 hours 6 6
     5% 5%
24 - 48 hours 31 31
     26% 26%
more than 48 hours 44 44
     37% 37%
undetermined 39 39
     33% 33%
Note: "Time to fill book requests" is the time elapsed between placing the original request on Voyager and when the item was charged at the pickup library, indicating that the item is available to the patron. Time is undetermined if the request is still InTransit or a Filling charge transaction is not found

Time to Fill Article Requests: WR All Libs
less than 12 hours 7 7
     8% 8%
12 - 24 hours 30 30
     35% 35%
24 - 48 hours 30 30
     35% 35%
more than 48 hours 18 18
     21% 21%
undetermined          
              
Note: "Time to fill article requests" is the time elapsed between placing the original request in Voyager and when the request is marked as "Filled" or "InTransit" in the CLS system, indicating that the article has been posted on the Web or received at the borrowing library. Time is undetermined if Web Delivery is not used and the request has not been updated in CLS.

Time to Complete Book Requests:
Libraries Processing Request: 1 Total
number of requests 81 81
percent of total 100% 100%
average time 55h 55h
Note: "Time to complete book requests" is the time elapsed between placing the original request on Voyager and when either the book arrives at the borrowing library (ie. is charged to the hold shelf) or the patron is notified that the book is not available. Requests with a completion time of less than one hour (ie. are determined by CLS to be unavailable and no alternative library found) are not counted.

Home Updated 11/26/2010